Monday 17 June 2013

New beginnings for Waterwell

Hello again,

Things are always changing in business and Waterwell is no exception. 

Over the last couple of years we have completely turned Waterwell on its head and redesigned it for the 21st Century. 

In a previous blog, I told you about how we had just moved the business "to the cloud" and that each engineer then carried an iPad and iPhone with all the information that they need to get the job done.  

There is no doubt that moving to the cloud has proved to be a huge success; it has increased our productivity by minimising the amount of time the Engineers are sitting in traffic (which makes them happy), it has improved the service that we provide (which makes our customers happy) and it enables us to be more customer-focused and responsive. Everyone's a winner and we're now even invoicing and ordering product that way too. 

We have also completely revamped our Garden Irrigation Maintenance Service to provide a more comprehensive offering to our customers and as a result we have seen past customers, that we had lost touch with, come back to us.

Lastly, we've got a great team who spend all their working time looking after Waterwell customers, garden designers, architects and developers and they are led by our two Operational Directors; Nick Ryan (pictured right) who looks after installations and Mark Braendler (pictured above) who runs the Irrigation Maintenance Service.

So, if you need to discuss your garden irrigation or garden lighting requirements then call the office on 020 8742 8855 and let us help you out.